FIND YOUR SIZE: Small and large sizes are available. We recommend if you are a half size to go up to the next full size.
SELECT YOUR COLOR & SHOE STYLE: You may have a specific color in mind already. If you don’t, that’s okay. We will help you choose a shoe color that will meet your needs and desires. You’ll be able to select from one of our existing models, materials, colors, and soles.
PAYMENT: We require a 100% deposit when the order is placed.
DELIVERY: Delivery times vary by season, production availability and can range from eight weeks to four months. RUSH orders are available for an additional fee. You will receive an estimated delivery date upon ordering your shoes. If there’s a delay during production, we will let you know.
DO YOU OFFER BESPOKE? No, we offer MTO services only. Bespoke shoe is crafted specifically for your foot. MTO is not bespoke. 99.9% of the population wear ready-made shoes. Unless you have a specific physical need, you should be able to find a shoe that will fit your feet comfortably. Bespoke shoes are made directly with the shoemaker. This is a process that can take up to one year to complete, and is generally much more costly than MTO. We do not offer bespoke fittings.
SHOULD I WAIT FOR A SHOE FITTING, SPECIAL EVENT OR TRUNK SHOW? Orders for MTO footwear can be placed at any time. We keep a full range of leather swatches available in our shop year-round. However, shoe fittings, special events and trunk shows are an excellent way to meet representatives from our brands and view new or upcoming models.
DO YOU MAKE FOOTWEAR FOR WOMEN? Yes! We can have any of our styles made in a size that will fit you. The made-to-order process remains the same. You can pick the model, leather, color and soles.
WHAT IS THE RETURN POLICY? Since MTOs are made exclusively for you, all MTOs are final sale. For that reason, (and the fact that our goal is for you to have a exclusive & limited pair of shoes), we take great care when advising you.
WHAT SHOULD I ORDER? If you’re looking for inspiration, Some of our made-to-order shoes are on our products page. You’ll find a range of styles that by no means should be considered a limit to what’s possible — only a starting point.